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Who We Are

The Citizens Advice Service in Northern Ireland is comprised of a regional umbrella charity, Citizens Advice, and 13 local charities that run 29 local Citizens Advice offices in all eleven council areas across Northern Ireland.

Citizens Advice is an advice and information service. We help people resolve their debt, benefits, housing, legal, discrimination, employment, immigration, consumer and other problems. Our services are available to everyone regardless of race, gender, sexuality, age, nationality, disability or religion.

Citizens Advice is linked to Citizens Advice England and Wales and Citizens Advice Scotland making it the largest advice-giving network in the United Kingdom.

We also work in partnership with the Citizens Information Board in the Republic of Ireland to provide cross-border advice and information.

Each local Citizens Advice office is a registered charity reliant on trained advisers (both paid and volunteer) and funded by money from local councils, charitable trusts, companies, individuals and others to provide and maintain a vital service to local communities.

Our Aims

To ensure that individuals do not suffer through:

  • lack of knowledge of their rights and responsibilities;
  • lack of knowledge of the services available to them;
  • an inability to express their needs effectively;
  • to exercise a responsible influence on the development of laws, policies and services locally, regionally and nationally.

Our Values

The Citizens Advice Service:

  • is committed to a socially just, tolerant and pluralist society;
  • is opposed to all forms of discrimination;
  • is an equal opportunities employer and welcomes the participation of all sections of our community at all levels of the organisation.