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Welfare Changes Advice Service

An independent Welfare Changes Helpline is now available for anyone needing help or advice about any of the changes to the welfare system, including practical tips on how to make your money go further.

This service is operated by the Welfare Reform Advice Services Consortium (Citizens Advice, Advice NI and the Law Centre NI).

Freephone 0808 802 0020
Monday to Friday, 9.00 am to 5.00 pm

Additional independent advisers are also be available across all 11 council areas in Northern Ireland located in local Citizens Advice and Advice NI offices to provide face-to-face help to anyone impacted by the changes to the welfare system. 

In addition, specialist legal advice is available from the Law Centre and they can arrange access to specialist services when required.

These services are free for anyone who needs help or advice about any of the changes to the welfare system.