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Voluntary work for Citizens Advice provides excellent opportunity to gain invaluable experience for paid employment. You will receive 100% support, full training and your expenses paid. We are committed to equal opportunities for our workers and clients, and welcome volunteers regardless of race, gender, sexuality or disabilities.

What Can I Get From Citizens Advice?

  • Flexibility about when you work within the constraints of the site rota (bureau or Regional Office).
  • Out of pocket expenses.
  • Support in the form of supervision and staff meetings.
  • Accredited Adviser Training (to offer generalist advice to clients).
  • Accredited Tribunal Training (to support clients to appeal against benefit decisions)
  • Personal Development.

What Does Citizens Advice Expect From A Volunteer?

  • Commitment: a minimum of 6hrs per week (but more in some offices). This should take into account your other commitments (family, job, courses etc).
  • Understanding and empathy of people with problems and an ability to cope with difficult situations.
  • Able to work within the aims, principles and policies of Citizens Advice.
  • Able to establish respect and trusting relationships with clients.
  • Good communication skills.
  • Good literacy and numeracy skills.

Ten great reasons to volunteer

  1. Make a difference
    It can be incredibly rewarding to contribute something non-financial to a cause you care about.
  2. Boost your confidence
    Trying something new and getting out of your comfort zone every now and then can do wonders for your confidence levels.
  3. Do something interesting
    Don't let your spare time trickle away - fill it doing something interesting and challenging.
  4. Meet new people
    Tired of doing the same things with the same group of friends? Widen your circle and horizons by meeting people you might not normally.
  5. Improve your prospects
    Having volunteering on your CV demonstrates that you're someone with initiative and a rounded life. Nearly one third of the volunteers who leave the service each year go on into paid work. Many volunteers in Citizens Advice end up working within a Citizens Advice office or elsewhere within the advice sector
  6. Get to know your community
    Whether you've lived in a town for 20 years or have just moved there as a student, you'll develop a great feel for the people and the place at a Citizens Advice.
  7. Put your talents to use
    Use it or lose it! Got the gift of languages? Volunteer as an interpreter. A flair for design? Create reception displays. The possibilities are endless.
  8. Enjoy free training
    Citizens Advice trainee advisers can gain certified qualifications through their training with Citizens Advice, and other skills like PR, campaigning and administration can be learnt on the job in a supportive environment.
  9. Gain office-based work experience
    Get ahead of the competition for jobs and university places with some real life experience. Law students, for example, can knock 6 months off their training contract by volunteering as an adviser.
  10. We need you!
    Over fifty per cent of the people who work in the Citizens Advice service are volunteers. We simply wouldn't be here for our clients without them.

You can download the application form here and email it to info@citizensadvice.co.uk or post the completed form to the address below.

Janet Sproule
Citizens Advice Regional Office,
46 Donegall Pass,

  • volunteer application form 2017