Citizens Advice Bureaux Northern Ireland

Welfare Changes Advice Service

An independent Welfare Changes Advice Service has been launched for anyone needing help or advice about any of the changes to the welfare system. The service is operated by the Welfare Reform Advice Services Consortium (Citizens Advice, Advice NI and the Law Centre NI).

The service is available:

  • by freephone on 0808 802 0020 (Monday to Friday, 9am to 5pm)
  • from your local Citizens Advice office or Advice NI independent advice centre

These services are free for anyone who needs help or advice relating to any of the changes to the welfare system.

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