Campaigning for change
The problems and stories that clients share with Citizens Advice give us a unique insight into the problems faced by people in Northern Ireland.
We helped 95,000 people through our network last year with an additional 2.7 million views on our self-help website. We use this information to generate a picture of how policies and services in Northern Ireland are working - or how they're not. It's the kind of evidence that is difficult to ignore.
We work with elected representatives, government departments, other charities and companies to argue for change. Creating a public debate on the issues that matter to our clients - especially the most marginalised people - is a priority for us.