Welcome to Citizens Advice Training.
We pride ourselves on our award winning training. All our courses are designed to the highest quality standards and mapped to the Legal Advice National Occupational Standards (NOS).
We provide a wide range of workshops, seminars and courses from our off the peg blended learning modules and courses to our bespoke training solutions, tailored to suit your needs.
To ensure our learning resources meet the demands of your roles they are specifically developed for a range of required competencies: citizens, information providers and those who need to sign post, generalist, skilled, triage and specialist advisers and those in supporting and strategic roles, such as, advice centre managers, supervisers, and receptionist/administrators.
We have a fantastic training team to help make your training experience fun, interactive and informative.
External clients include:
- Social Work Department - QUB
- Northern Bank
- Banbridge District Council
- National Autistic Society
- Consumer Council
- Integrated Services for Children and Young People
- NI Memorial Fund
- Paediatric Diabetic Nurses
- Derry City Council
- Diocese of Down and Connor
- Social Security Agency
- Aftercare Royal Irish Regiment
- Parkinsons UK
Very clear presentation, allowing time to go over difficult aspects and answer queries.NI Memorial Fund
The tutor delivered the training in a very effective and friendly way. I found the tutor really approachable and very much in tune with our role in the community.DUP Two day training session
I felt the training was beneficial and very informative in providing me with the knowledge base to effectively support MACS young people.MACS
Well presented course from an excellent presenter with comprehensive materials.National Autistic Society
Interactive. Excellent delivery. Trainer very knowledgable. Very friendly, easy to listen to and understand. Made it interesting.NIHE
Very enthusiastic, friendly tutor who encouraged conversation and questions on all topics.Alliance
Enjoyable even though it was benefits training.ASBAH
I found the presentation excellent. Tutor was fun and very informative, and a total wealth of experience. Very relaxed and useful. In all I found it a great learning curve and very compact agenda.Banbridge District Council
A very worthwhile session. Would request further training from CAB.Co-Ownership Housing
Just a thank you for the energy with which you delivered the training. Made what could be a very boring, dry, heavy topic interesting and lively. Found this training really enjoyable. Thought the tutor interacted well and answered all questions very well.ISCYP
Tutors very knowledgeable and very friendly. Overall a good day's training. I've learned lots.Mindwise
Excellent. Tutor was very informed and relayed information succinctly and appropriately to our needs. Highly enjoyable and informative session. Further training will be booked.Oaklee
Excellent. Really informative day that passed very quickly. Tutor knows her stuff and made a difficult topic very interesting.Parkinsons UK
Very well-presented and materials excellent.Thompson McClure